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5% DISCOUNT FROM THE NEWSLETTER

If you have subscribed to our well-being newsletter, you will receive a 5% discount on your first order.

10% DISCOUNT WITH PROMO CODE

Enter the promo code provided by the Representative here:

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Posti Postipaketti

Delivery to nearest post office

8,90 €
Posti Pickup Point

Parcel will be delivered to the chosen pickup point or post office

8,90 €
Posti Kotipaketti

Delivery to your location with agreed time.

14,90 €
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Terms and conditions

TERMS OF AGREEMENT
These terms apply to the interaction between Arctic Nutrition Oy (2688911-9) and customers. In the agreement text, the words "company" and "we," as well as references such as "us," always refer to Arctic Nutrition Oy. "You," "your," etc. refer to you, the customer.

By using the arcticnutrition.com/shop website and/or placing an order by phone or email, you accept the terms presented here. Ensure that you have read and understood the terms before making a purchase.
We reserve the right to change these terms without prior notice. The terms applicable to an order are those visible at an online store the time of placing the order.

1. Order
You can place an order on the website arcticnutrition.com/shop or by phone. After placing an order, you will always receive an email confirmation. We are not responsible for any issues arising from the non-receipt of email confirmations. Therefore, please ensure that you provide us with a correct and functional email address. By placing an order, you confirm that you are acting solely for private purposes.

2. Payment
We accept the following payment methods: debit card, credit card (online banking, and bank transfer). Payment methods vary depending on the delivery country of the order.

3. Representative Discount Code / Link
By using the discount code or link provided by a Representative during the purchase, you agree that your contact information will be shared with the Representative at the time of the order. This allows you to potentially receive offers and product discounts in the future.
The discount code cannot be exchanged for cash, and no interest accrues on the value of the discount code. The value of the discount code will not be credited, even if part or all of the ordered products are returned.
The discount code can only be redeemed at the time of placing the order. It cannot be used after the order has been paid. The discount code is non-transferable to another person. Unless otherwise specified, discount codes cannot be combined.

If you have used a discount code or Representative link in your order and you cancel your order or return products so that the total value of the order after cancellation or return is less than the value of the discount obtained through the code or link, we reserve the right to charge you the original price for the retained products.

4. Delivery and Return Terms
You can read the general delivery and return terms, as well as the complaint instructions, here.

5. Product Benefit
As a customer, you are entitled to a product benefit, the discount or quantity of which depends on the quantity of products you order. Products include all food items sold in the online store of the respective country.

  • For orders of 3-9 products, you can optionally add one (1) Flow energy drink at a 50% discount from the suggested retail price (RRP-price).
  • For orders of 10 or more products, you can optionally add one (1) Flow energy drink for free.
  • For orders of 24 or more products, you can optionally add two (2) Flow energy drinks for free.

Please note that you are responsible for modifying the content of your order and taking advantage of the product benefit during the order process. The product benefit cannot be utilised after the order has been dispatched.

6. Data Security
You are responsible for the security of your own computer, smartphone, or any similar device's information system. The privacy policy is a part of this agreement and can be found on our website.

7. Registration of Privacy Information
The company registers the information provided by the customer during the order into the database. In addition, individualised information about the customer is accumulated in the system.

8. Liability
The company is not responsible for errors resulting from improper handling of the product, negligence, failure to read package instructions, regulations, or other information provided by us, or any other neglect on your part.

The company is not responsible for damages, harm, or losses caused by incorrect delivery, non-delivery, or delays in delivery if the error or delay is due to a reason beyond our control or one that we could not anticipate. However, we strive to act quickly and flexibly to minimise any disruptions.

If the delivery of products has not proceeded satisfactorily due to technical maintenance or operational reasons beyond our control or that we could not foresee, we are not responsible for any damages. Nevertheless, we aim to handle actions quickly and flexibly to minimise disruptions.

The company is not liable for indirect damages, such as lost profits, reduced production or turnover, breaches of obligations to third parties, or loss of contractual benefit.

The company is not responsible for damages or consequences if we cannot fulfil our commitment to you due to circumstances (force majeure) beyond our control or that we could not foresee. In such cases, we are released from liability for damages and other consequences.

9. Applicable Law and Jurisdiction
This agreement is governed by Finnish law, and any disputes arising from the contractual relationship will be resolved in the Kymenlaakso District Court.

Company Information
Arctic Nutrition Oy
Kauppakulma 2nd floor
49400 Hamina
Business ID: 2688911-9

Edited on December 5, 2023

 

Delivery terms
  1. DELIVERY TERMS

 

1.1 Delivery costs

You can see the delivery costs in the price list below.

Delivery costs are always determined by the country of destination. The delivery prices are reviewed monthly and changes are updated in the price list. The delivery cost of your order is always indicated at the time of purchase.

 

Depending on the country of delivery and the delivery service, the parcel will be delivered either to a pick-up point or to the recipient’s address. In the online store checkout, the delivery method can be selected according to the country of delivery.


 

Price list

Country of destination

Delivery cost

Finland

€ 8.90

The order redelivery fee is € 14.90.

Sweden

12,28 €

Germany

12,93 €

Netherlands

16,96 €

Bulgaria

20,45 €

Spain

No delivery to the Canary Islands

19,90 €

Ireland

-

Italy

23,90 €

Austria

16,83 €

Greece

39,79 €

Croatia

21,26 €

Latvia

-

Lithuania

9,40 €

Luxembourg

16,69 €

Portugal

35 €

Poland

17,22 €

France

-

Slovakia

20,45 €

Slovenia

20,78 €

Denmark

13,55 €

Czech Republic

16,96 €

Hungary

24,90 €

Estonia

9,33 €


 

1.2 Delivery times

You can see the estimated delivery times in the table below.

The delivery period is deemed to start from the date of registration of the order at the logistics centre of the transport company.

 

We will send you an e-mail with a tracking number. You can receive a tracking number only if you have given us your correct e-mail address when placing the order. When the order is ready for collection, you will receive a notification from the carrier.

 

Delivery times

Finland             4–8 business days

Other EU countries        5–10 business days 

Depending on the country of destination, the orders are dispatched either from Finland or Germany.


 

1.3 Combining orders

All orders are processed separately and cannot be combined with other orders.

 

1.4 Delivery delays

We are not responsible for delays or changes to deliveries caused by the carrier’s failure to deliver. Please note that there may be shortcomings in the tracking of shipments and delivery times cannot be guaranteed. In some cases, the tracking of a shipment may be delayed because the shipment has stopped en route to await further transport. 

 

1.5 Delivery methods

 

Collection point / parcel locker

The order can be collected within seven business days in Finland. In other countries, the collection time may vary. You will be notified about the collection time by the delivery company.




 

Home delivery

All deliveries include at least one attempt of home delivery. The delivery time is not agreed in advance. If the recipient cannot be reached, an arrival notification is left and the consignment can be picked up at the carrier’s service point.

 

The retention period for a parcel after attempted delivery is usually seven business days, depending on the country of delivery. You will get further information about the retention period from the carrier. 

 

1.6 Unclaimed orders

Any order not collected or received will be returned to the Company. We charge a country-specific delivery fee for this purpose (price list 1.1).

 

The returned order will be kept for re-delivery for a period of 30 days. After this, the order will be canceled, and we are not obliged to deliver it again.

 

Please contact Customer Service as soon as possible by e-mail to arrange re-delivery. For resending a returned package, we will charge a delivery fee according to the price list.

 

Failure to collect the package does not constitute a return; instead,  the Company must be notified of returns separately. In accordance with the Consumer Protection Act, returning the goods without notice or failure to collect the package does not constitute a return. The return must be made in accordance with the return instructions.

 

Failure to collect the package does not constitute termination of the registered customership, which must be done in writing.

 

2. ORDER RETURNS

You have a right to return products within 14 days of receipt, according to the Consumer Protection Act*. The right to return products remains valid for 14 days from the receipt of the delivery. The right of return applies only to unopened, saleable products. In accordance with the Consumer Protection Act, returning the goods without notice or failure to collect the package does not constitute a return.

 

*Customers who have made a Premium, VIP or Easy order, only have the right of return regarding the first order. You can read the customer contract terms and conditions for more details.

 

This is how you can return products:

 

  1. If you want to return your order, please contact us by e-mail

  2. Send the products according to the below instructions

NOTE: The shipment must always be returned to the country from which it was originally sent to you. Please contact customer service to confirm whether you should return it to Finland or to German.

  1. Ask for a receipt for the shipment and keep it until the shipment has been handed over to the Company. The receipt is proof of the return of the shipment.


 

FINLAND

Contact details:    asiakaspalvelu@arcticnutrition.com

+358 (0)5 229 6777

Address:     Asiakaspalautus 604240,

Arctic Nutrition Oy

Term:         Returns only in a parcel, by Posti. The refund is subject to a fee, and the 

refundable amount of the returned order will be reduced by the shipping costs according to the price list.

 

GERMANY

Contact details:    germany@arcticnutrition.com

+49 (0)20 52 / 4 09 94 68

Address:     Arctic Nutrition Germany GmbH

Am Schmachtenberg 20

42555 Velbert

Germany

Term:        The refund is subject to a fee, and the refundable amount of the returned 

order will be reduced by the shipping costs according to the price list.

 

SWEDEN

Contact details:    sverige@arcticnutrition.com

+358 (0)5 229 6777

        Please contact Customer Service in writing to receive return instructions by e-mail.

 

OTHER EU COUNTRIES

Contact details:    info@arcticnutrition.com

+358 (0)5 229 6777 

Please contact Customer Service in writing to receive return instructions by e-mail.

Term:        Returns are subject to a fee and the customer pays the freight charges 

directly at the carrier's office when sending the parcel.


 

We will refund your payment within 14 days of receiving the products. The refund will be made to the same payment method used to pay for the order.

 

If you exchange the product you have ordered for another, we will charge you for the new delivery. The refundable amount of the returned order will be reduced by the shipping costs according to the price list.

For Premium, VIP and Easy orders, the right to return and exchange products only applies to the first order. You can read the customer contract terms and conditions for more details.

 

3. CUSTOMER INFORMATION

If the recipient's contact information is incomplete or incorrect, we will charge the applicable delivery and handling fees for re-sending the order, according to the price list.


 

4. COMPLAINTS

Please check the order carefully. If the order is damaged or faulty, a complaint must be made in writing to the Customer Service e-mail address within 14 days of receipt of the product.

 

Edited 14th of June 2023


 

Arctic Nutrition Finland Kauppalehti Menestyjät Susijengi Premium Quality Made in Finland