1. TERMS AND CONDITIONS OF ORDERING AND DELIVERY

1.1 Delivery costs
You can see the delivery costs in the price list below.
Delivery costs are always determined by the country of destination. The delivery prices are reviewed monthly and changes are updated in the price list. The delivery cost of your order is always indicated at the time of purchase.

Depending on the country of delivery and the delivery service, the parcel will be delivered either to a pick-up point or to the recipient's address. In the online store checkout, the delivery method can be selected according to the country of delivery.

Note: The price list only mentions countries to which we currently deliver orders. We update the price list as needed.

Price list
Country of destination Delivery cost 
Finland Posti Postipaketti: 8,90 €
Posti Kotipaketti: 14,90 €
Åland Posti Postipaketti: 7,18 €
(Invoice and delivery excluding value added tax.)
Sweden PickUp Parcel: 12,28 €
Germany Parcel Connect: 12,93 €
Bulgaria Parcel Connect: 20,45 €
Spain
No delivery to the Canary Islands
Parcel Connect: 19,90 €
Italy Posti Priority: 23,90 €
Austria Parcel Connect: 16,83 €
Greece Posti Priority: 39,79 €
Croatia Parcel Connect: 21,26 €
Lithuania Postal Parcel Baltics: 9,40 €
Luxembourg Parcel Connect: 16,69 €
Poland Parcel Connect: 17,22 €
Slovakia Parcel Connect: 20,45 €
Slovenia Parcel Connect: 20,78 €
Denmark PickUp Parcel: 13,55 €
Czech Republic Parcel Connect: 16,96 €
Hungary DPD: 24,90 €
Estonia Postal Parcel Baltics: 9,33 €

1.2 Delivery times

Estimated delivery times:
Finland 4-8 business days
Other EU countries 5-10 business days

The delivery period is deemed to start from the date of registration of the order at the logistics centre of the transport company.

We will send you an e-mail with a tracking number. You can receive a tracking number only if you have given us your correct e-mail address when placing the order. When the order is ready for collection, you will receive a notification from the carrier.

1.3 Combining orders
All orders are processed separately and cannot be combined with other orders.

1.4 Delivery delays
We are not responsible for delays or changes to deliveries caused by the carrier's failure to deliver. Please note that there may be shortcomings in the tracking of shipments and delivery times cannot be guaranteed. In some cases, the tracking of a shipment may be delayed because the shipment has stopped en route to await further transport.

1.5 Delivery methods

FINLAND
We offer two options for home delivery:

Posti Home package
Delivered to your doorstep at a time agreed upon with Posti. Delivery is available in most areas from Tuesday to Friday between 9:00 AM and 4:00 PM. In some areas, evening delivery between 4:00 PM and 9:00 PM is also possible. You can track the delivery using the tracking code.

Express Package
The Express Package includes one delivery attempt. If the recipient is not available, we will leave a notice and take the package to the nearest available pickup point, where it will be held for 7 days. Unclaimed packages will be returned to the sender.

Collection point / parcel locker
The order can be collected within seven business days in Finland. In other countries, the collection time may vary. You will be notified about the collection time by the delivery company.

Home delivery
All deliveries include at least one attempt of home delivery. The delivery time is not agreed in advance. If the recipient cannot be reached, an arrival notification is left and the consignment can be picked up at the carrier’s service point.

The retention period for a parcel after attempted delivery is usually seven business days, depending on the country of delivery. You will get further information about the retention period from the carrier.

1.6 Unclaimed orders

Any order not collected or received will be returned to the Company. We charge a country-specific delivery fee for this purpose (price list 1.1).

Returned orders are kept for re-delivery for 30 days. After this period, the order will no longer be re-delivered

Please contact Customer Service as soon as possible by e-mail to arrange re-delivery. We will charge double the standard delivery fee for re-delivery (price list 1.1).

Failure to collect the package does not constitute a return; instead, the Company must be notified of returns separately. In accordance with the Consumer Protection Act, returning the goods without notice or failure to collect the package does not constitute a return. The return must be made in accordance with the return instructions.

Failure to collect the package does not constitute termination of the registered customership, which must be done in writing.

2. ORDER RETURNS

You have a 14-day right of withdrawal* in accordance with consumer protection legislation, starting from the receipt of the shipment. The return applies only to unopened, saleable products. Returning products without prior notice or failing to collect the order is not considered a return according to consumer protection legislation.

*The right of withdrawal for Premium and VIP customers, as well as Easy automatic subscribers, applies to the first order. In subsequent orders, the right of withdrawal applies only to those products that have not been previously ordered. Read more detailed instructions in the terms and conditions of these memberships.

This is how you can return products:

  1. If you want to return your order, please contact us by e-mail
  2. Send the products according to the below instructions
    NOTE: The shipment must always be returned to the country from which it was originally sent to you. Please contact customer service to confirm whether you should return it to Finland or to Germany.
  3. Ask for a receipt for the shipment and keep it until the shipment has been handed over to the Company. The receipt is proof of the return of the shipment.
FINLAND  
Contact details:

asiakaspalvelu@arcticnutrition.com
+358 (0)5 229 6777

Term: The return must be made through the same transportation company that originally delivered the order. The return is subject to a fee, and the shipping costs according to the above price list (price list 1.1) will be deducted from the refunded total amount of the returned order.

POSTI: Customer return 604240, Arctic Nutrition Oy
POSTNORD: Please contact Customer Service via email to receive return instructions.

OTHER EU COUNTRIES  
Contact details: Sweden sverige@arcticnutrition.com /
Other countries info@arcticnutrition.com
+358 (0)5 229 6777
Please contact Customer Service via email to receive return instructions.
Term: Returns are subject to a fee and the customer pays the freight charges directly at the carrier's office when sending the parcel.

We will refund your payment within 14 days of receiving the products. The refund will be made to the same payment method used to pay for the order.

The refunded final amount for the returned order or product will be deducted by the shipping costs according to the above-mentioned price list (price list 1.1). When exchanging your ordered product for another, we will charge the shipping costs according to the price list (price list 1.1).

For Premium and VIP orders, the right to return and exchange products only applies to the first order. You can read the customer contract terms and conditions for more details.

3. CUSTOMER INFORMATION

If the subscriber's contact information is incomplete/incorrect, we will charge double the standard delivery fee for re-delivery according to the price list (price list 1.1).

4. COMPLAINTS

Please carefully inspect the shipment. If you notice any visible damage to the shipment upon delivery, please immediately inform the person delivering the shipment. If the order is damaged or incorrect in terms of its contents, please make a written complaint to the customer service email within at least 14 days of receiving the product.

Damaged/incorrect shipments or products should be retained for possible return.

Sufficient photographs of the damaged/incorrect shipment or product should be taken and attached as an appendix to the notification made via email.

Customer service email: asiakaspalvelu@arcticnutrition.com

We reserve the right to change rules, terms, and prices. Any changes and additions related to the agreement will always be made to these terms and conditions.

Edited 15th of March 2024