FAQ - Answers to Frequently Asked Questions
05 - 229 6777
info@arcticnutrition.com
Arctic Nutrition products
Can I trust that the products contain exactly what they say they do?The Finnish Food Act decrees that a product can only contain the ingredients listed on its label. We manufacture our products in accordance with international GMP and ISO quality standards. These standards guarantee high product quality and safety.
Yes, they can. Our product range has been designed to support a normal diet. A food supplement is not a substitute for a varied and balanced diet and a healthy lifestyle.
We need vital nutrients every day to keep our bodies healthy. Our product labels indicate the daily dose for each product, as stipulated by law.
The Flow is not recommended for children. None of the other products have an age limit.
Depending on the profile of the ingredients, our products are manufactured by our business partners who are ideally suited for processing and manufacturing the respective ingredients.
We do not usually disclose the contact details of our production facilities or partners to the public.
Arctic Sun and Arctic Vital are not suitable for dogs, for example, because these products contain xylitol. Other Arctic Nutrition products can be given to pets. However, we recommend that you consult your veterinarian to determine the correct dosage.
You can find the product label information here:
Sea Buckthorn Flow | Lingonberry Flow | Bilberry Flow | Elixir | Arctic Sun | Arctic Oils | Arctic Extreme | Arctic Booster | Arctic Vital
Our food supplements are foods for which we can only make health claims as approved by Finnish law. We therefore do not provide instructions for product use that differ from the label information.
Our products have safe dosing instructions in accordance with the relevant food legislation. By following these instructions, the products can be used safely.
Yes, it can. “Best before” is not an expiry date: “best before” refers to the minimum durability period until which the food retains at least its typical characteristics. Usually, the food can still be used after the “best before” date.
Flow
How is Flow used?
Do you need more efficient workouts, better focus at work or vitality in everyday life? Flow is perfect for any situation when you need a natural boost. Enjoy Flow’s triple effect and be the best version of yourself.
Mix the gel into a drinking bottle or glass and add 1.5 dl of water. The product is best when enjoyed cold.
Recommended daily dosage: 2 servings.
SThe sachet is mixed waste. The box is cardboard.
The diluted product must be used during the same day.
This product is not recommended for children, or for people who are pregnant, breastfeeding, or sensitive to caffeine.
The nutritional content and purity of the ingredients is essential for us. That is why we uphold the principle that ingredients are always selected from the best natural growing areas.
The berries in Flow are sourced from an area which, in accordance with the company's policy, has been deemed the best in terms of its nutrient-richness.
Elixir
Where are Elixir berries picked from and by whom?
The berries are picked by a network of Arctic Nutrition’s business partners and their subcontractors.
Elixir is made with an exceptional manufacturing method: During production, the berries are processed frozen and their entire structure, including seed oils, is exploited and preserved without heat treatment. This way, the vitality of the berries and herbs is preserved in a fresh and natural way. Arctic Sun
Why is there sea buckthorn in this product?
Fat-soluble Vitamin D needs good fats to be absorbed by the body. Fatty sea buckthorn works very well with Vitamin D3.
The safe recommendations for using Arctic Sun can be found on the product label.
You can find the label information here:
Arctic Oils
Can I use Arctic Oils if I am allergic to fish?
Probably yes, because Arctic Oils does not contain any fish protein. However, we recommend testing the product first before using it regularly. Arctic Extreme
Where are Arctic Extreme’s ingredients sourced from?
Arctic Extreme combines bilberries from the Arctic region and freshwater algae Spirulina Pacifica, grown in Hawaii.
Pacifica is a subspecies of spirulina, selected in 1974 by the UN Food Conference as the world's best alternative source of nutrients. This is the spirulina used in Arctic Extreme. To ensure high quality, only the best part of the crop is used.
Hawaii is an ideal place to grow high-quality spirulina thanks to its clean climate and abundant sunlight. In other words, the Spirulina Pacifica in Arctic Extreme is the best-quality spirulina available in the world. In addition, our products are manufactured using vitality-preserving cold technology.
The Spirulina Pacifica in Arctic Extreme contains a precursor of Vitamin A (beta carotene), which our body converts into Vitamin A as necessary.
Arctic Booster
Where are Arctic Booster’s ingredients sourced from?
The lingonberries in Arctic Booster have been picked from the Arctic region, while the Noni fruit comes from Fiji.
The capsule is plant-based, made from carrots. If you want, you can open the capsule and mix the powder with a liquid.
Arctic Vital
Where are the ingredients sourced from?
The colostrum in Arctic Vital comes from Germany. It is milked from cows in the Bavarian region. The product uses colostrum from the first four times a cow is milked after a calf is born, which is the best-quality colostrum available.
Arctic Vital also has Arctic bilberries, the most vital berries in the world.
Buying and ordering
You can become an independent representative or a VIP customer to buy these products at a lower price in Finland, Sweden, Estonia or Germany.
If you do not want to join, you can also order products by getting in touch with a representative or our customer service.
You can call us, chat to us or send us an e-mail, and we will be happy to help you
Ph. +358 (0)5 229 6777
E-mail: info@arcticnutrition.com
Credit number on the front / Debit number on the reverse
When paying by credit, you will need the three-digit card verification code (CVC) next to the signature panel.
- You can pay by clicking on the payment link in your order confirmation
- Enter the card number, expiry date and CVC
- Confirm your payment card details using the PIN app or your mobile key.
(You can find more information about authentication on your bank's website.) - Then go back to the provider's website. If the payment was successful, you will see the following text on the page: “Payment completed successfully”.
If the payment fails, we recommend that you check the following card settings in online banking:
- Online payment / internet sales allowed
- The daily transaction limit is sufficiently high
We will start processing your order quickly, so it is not possible to edit your order after payment.
You can edit an Easy and VIP order whenever you want, but at least five days before the payment for the order is processed.
All orders are treated separately and cannot be combined with other orders.
We will send you an e-mail and SMS with the tracking number. Through the link you can follow the delivery in real time.
When your order is ready for collection, you will be notified by SMS.
| Delivery time | |
|---|---|
| Finland | 4-8 working days |
| Sweden | 5-10 working days |
| Estonia | 5-10 working days |
Our delivery time is calculated from when we have received your order payment verification.
The order can be picked up within seven working days. If you fail to collect your order within the set period of time, it will be returned to us. Please note, we will not automatically refund the original purchase price of your order.
We charge a delivery fee (according to the price list) for the reshipment of any unclaimed package returned to us.
The order can be picked up within seven working days. If you forgot to pick up your order, it will be returned to us. Please note that not picking up your order is not the same as returning it.
We charge a delivery fee for the redelivery of any unclaimed package returned to us. If you want your order to be resent, please contact our customer service.
| Country | Delivery charge | Redelivery charge |
|---|---|---|
| Finland | 8,90 € | 14,90 € |
| Sweden | 14,90 € | 14,90 € |
| Estonia | 14,90 € | 14,90 € |
In accordance with the Finnish Consumer Protection Act, orders can be exchanged and returned within 14 days. The right of return is valid for 14 days after the delivery of the package.
All returns are subject to a fee. Returned products must be in sellable condition, otherwise the return cannot be accepted.
If you want to exchange or cancel your order, please contact us by e-mail:
| Finland | asiakaspalvelu@arcticnutrition.com | +358 (0)5 229 6777 |
| Sweden | sverige@arcticnutrition.com | +358 (0)5 229 6777 |
| Estonia | info@arcticnutrition.com | +358 (0)5 229 6777 |
| Returns: | Finland | Other countries |
|---|---|---|
| Address: | Asiakaspalautus 604240, Arctic Nutrition, Kauppakulma 2 krs, 49400 Hamina. | Arctic Nutrition, Kauppakulma 2 krs, 49400 Hamina Finland. |
| Terms: | Returns only by Post. Returns are subject to a fee (according to the price list) and fee will be deducted from the refundable balance of the returned order. | Returns are subject to a fee. Customer pays the delivery charges directly at the carrier's office when sending the package. |
We will refund the amount you have paid using the same payment method that was used to make the original payment to us.
Please note! If you have VIP or Easy orders activated, please check the terms and conditions of product returns of your customer agreement.
Please check your delivery carefully.
If you have a complaint about the order or a product please let us know within 14 days of receiving it.
This service is available in Finland.
Please inform us in advance regarding any change of address. However, if your parcel has ended up at the wrong address, there is no need to worry: we will redirect your parcel to a new address.
The price of the service is € 25. The price will be charged before the redirection. Please note! The price will also be charged if the address details you provided are incorrect and the post office redirects your parcel.
Read more about mail redirection here.
Updated on 03/2022
